Terms and Conditions
We aim to dispatch all orders as quickly as possible Monday to Friday.Most orders placed before 10.00pm Monday to Friday are usually dispatched that day,however we do always ask to allow for 24 hours for dispatch during normal working hours or longer if needed should a product be out of stock or unavailable
Should after purchase any item be out of stock due to human or technical error,we will inform you as soon as possible with a back order date or offer an alternative or full refund if preferred.
Once purchases are dispatched it is in agreement from both purchaser and ourselves that the delivery service used is responsibility for delivery times and it is the responsibility of each purchaser to fully understand delivery procedures,it is the responsibility of our customer to choose the correct delivery method for their requirements
Standard first class mail normally as a guideline arrive within 1-3 working days,however please be aware that the royal mail do ask for as long as 15 working days for first class mail to be delivered after posting
It may be possible to submit a claim for compensation should the mail services fail to deliver within there guidelines set above
It is the responsibility of all customers to ensure that they are able to take delivery of purchases sent by mail order.
It is the full responsibility of all customer to provide us with the exact and correct delivery details as recommended by the Royal Mail,this includes correct building number and the full correct postcode..Failure to supply the correct address and shipping details will be deemed as a customer error where we cannot be held liable in anyway.
We cannot unfortunately put any alternate delivery instructions on parcels for security reasons,also we are not permitted to ask delivery drivers to telephone customers on arrival with their delivery.
We reserve the right to refund purchases prior to dispatch where we cannot 100% determine that a customer will be able to take deliver of their purchase safely or if we are unable to determine a correct accessible delivery address
We cant be held liable in anyway for delay in delivery resulting due to the mail/courier service used as we have no control over deliver once parcels are dispatched,especially in instances such as extreme weather conditions, flood, snow and ice whereby this would obstruct and/or delay parcels in transit
We use Royal Mail services for the majority of our parcel deliveries and follow there terms and conditions to the full as regards delivery procedure,for lost or delayed parcels then we and the purchaser must wait 15 working days in most U.K cases before making a claim for loss. The customer must contact us should there parcel not have arrived within a recommend time after dispatch,after The Royal Mail have made adequate enquiries and confirm mail loss or similar, we will either send a replacement or refund in full at the buyers request and choice but we will ask for an email statement,stating they have not received there purchase and have checked with there local sorting office to see if their parcel is awaiting redelivery instructions, failure to do this will not allow us to proceed with a claim for loss therefore unable to refund or replace the said lost parcel.
You may cancel your order at any time prior to dispatch by telephoning or emailing us. You can also cancel at any time after the product has been dispatched but no later than 7 days after receiving your order
You may return your order for a full refund of product price paid at purchase within 14 days of purchase providing the product has not be used and the product and packaging is returned in the same condition as purchased,refunds for returns exclude postal costs incurred.
Should you need to return a purchase then its important that you notify us first by email so that we can issue you a returns number so that your return can be dealt with as soon as possible,without a returns number this could cause a delay in processing returns
For returns please follow our returns procedure:-
1 Email us first for confirmation(please do not just send parcel back to us without first contacting us)a returns number will then be issued and returns address,this is essential
2 Once you have received your returns number then simply post back your parcel to the address provided
3 We strongly recommend you see a recorded or signed for service,we cannot be held responsible for parcel returned to us that are not trackable
4 We will refund all returns within an hour of return and all the correct contents and documentation
We try ensure that all prices on our website are accurate but errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.If you cancel and you have already paid for the goods, you will receive a full refund
The price match promise applies to prices compared against U.K based bona fide websites only.We will refund any price difference if an identical product is found to be cheaper and we are notified within 24 hours after purchases and supplied with the full URL of the cheaper product.The prices compared must include both normal standard selling price per single unit product price and first class delivery costs totalled together from both our site and the other site in question.Exclusions to this price match promise are competitors discounts,sales,voucher/coupon discounts or any other means of selling below there normal standard selling price of the product in question.Also excluded are auction websites or similair
You agree that email or telephone if needed may be used means of communication
It is the responsibility of each customer to provide the correct details at checkout upon ordering, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of purchases ordered
We do endeavour to describe and use images as best as possible to each realated product,but does not accept liability for any errors,omissions,colour differences due to new fabrics being used,or monitor screen difference
Should you receive goods that you didn't order or are damaged upon delivery,we shall correct the error as soon as possible providing you notify us within 14 days of receiving your order by email or telephone,this does not at all affect your statutory rights
We reserve the right to change our terms and conditions at any time
We will not use or disclose your Personal Information unless you have given your express permission, unless If we are required to disclose such Personal Information by any applicable law, regulation or legal process.
All data collected is for the strict use of The Little Costume Box.
We will never sell or distribute any data supplied to us to any other entity.
We may contact you by email with any special offers or promotions etc,if you do not wish to receive these emails just let us know by email and all promotional email will be ceased.
We may monitor customer traffic patterns to help us improve or website
If you have any questions,would like to access your stored data or wish to have any Personal Information edited or deleted, please e-mail or write to us.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.
1.17 Please allow for up to 7 working days for delivery following the dispatch of your order.
Cancellations, returns and refunds
1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
1.24 You will not have any right to cancel an order for the supply of any of the following goods:
(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
(b) a contract for passenger transport services - such as bus, rail or flight tickets.
(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(d) the supply of goods that are made to the customer's specification or are clearly personalised.
(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.
(f) the supply of newspapers, periodicals or magazines.
(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.
1.25 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.